Online shop software: build a shop, take orders, collect or deliver

An online business sells from a page rather than a counter. The customer never sees the stock room, so everything they need to decide has to be on the screen: what you sell, what it costs, how it reaches them and how they pay. After the order comes in, the work is the same as any shop: check the payment, pack it, send it or hand it over, and keep count of what is left. EasyTaskr gives a small online business two ways to get that page and one list of orders to work through.

What makes a small online shop hard to run?

Trust and follow-through. A customer who cannot see you needs a clear page and quick replies, and the owner needs to know which orders are paid, which are packed and which are still waiting.

Most small online sellers hit the same problems:

• No proper shop page, so orders come in as messages with half the details missing.
• Payments that are hard to match, like a bank transfer with no order number on it.
• Delivery charges worked out by hand for each order, and argued about afterwards.
• Customers asking where their order is, because nothing tells them.
• Selling something you have already run out of, because the page did not know.
• A website that took weeks and still does not take orders.

The fix is a shop page that asks for the right details up front, and an order record that carries the payment and the progress.

How do you get a shop page?

There are two routes, and they suit different starts.

Build it with AI. On the shop builder you describe what you sell, in a sentence or a list, and can add product photos, a poster or a photo of your price list. Press Build my shop and it writes a first shop: products, the words on the page and the colours. Switch between Preview and Edit, change the style, colours and lettering, or use Ask AI to change it. No account is needed to try it. When you are happy, Publish my shop asks for your name, a WhatsApp number for orders and your e-mail, which you confirm with a code. Our team checks every shop before it goes live, usually within one working day. The shop it creates is the same kind a social seller uses.

Set it up from the dashboard. An online business account opens with a setup wizard for the shop. Add your items, then press Publish Shop; a shop with no items cannot be published. The shop shows as Draft until then and Live after, and Unpublish takes it down again.

Step by step: an order on a dashboard shop

1. The customer orders. They pick items, then check out with their name, phone number and an optional e-mail. They choose Collection or Delivery, and for delivery they give an address and see the fee.
2. They choose how to pay. Bank Transfer, Cash on Delivery / Collection, or Pre-order (Pay Later). Placing the order takes the items off the shop's stock count straight away, and cancelling puts them back.
3. They get an order page. It shows the order's progress and its payment: Awaiting Payment, Slip Uploaded or Payment Confirmed. For a transfer it shows your bank details and a place to upload the slip.
4. They tell you on WhatsApp. The order page offers to send the receipt on WhatsApp, with a message already written for them.
5. You confirm and prepare. In Orders, move it to Confirmed, then Preparing. When the slip is in and matches, mark the payment confirmed.
6. You hand it over. Ready for Pickup tells a collecting customer it is waiting. The order ends as Collected or Delivered.

On a shop made with the AI builder the steps are New, Confirmed, Packed and Delivered. Orders arrive to be confirmed, and nothing is charged and no stock moves until you press Confirm order. Cash received records the money on a cash-on-delivery order, and a cancelled order needs a reason.

How should you set a delivery charge?

Charge enough to cover the parcel and the trip on an average order, then use a free delivery level to lift the basket. A threshold just above your usual basket nudges people to add one more item.

A worked example in plain numbers. Say sending a parcel costs you 3.50, your delivery charge is 4 and the average basket is 32. On a builder shop you set free delivery from 40. A customer at 32 sees "Add 8 more for free delivery."

The free parcel costs you 3.50, but the extra 8 of goods pays for it if your margin on them is above 3.50 ÷ 8 = 43.75%. If your margin is lower, set the free delivery level higher. The markup vs margin guide shows how to work out your margin, and how to price products covers building delivery into the price instead.

How do you keep orders from slipping?

Work the list by status, every day, in the same order: new orders first, then payments to check, then packing, then hand-overs. An order that sits in one status for days is the one that turns into a complaint.

Both kinds of shop keep the progress on the order, and the customer sees it on their own order page, so "where is my order?" has an answer without a message. Bank slips sit on the order they pay for rather than in your phone's photos. Pre-orders deserve a weekly look, because pay-later money is money you have not got yet; the cash flow guide explains why that matters.

Which screen handles which job?

How EasyTaskr helps

EasyTaskr can build a first shop from a description and photos, checked by our team before it goes live, or you set one up from the dashboard and publish it yourself. Customers order without an account, choose delivery or collection, and pay by bank transfer with a slip, cash, or pre-order. Each order moves through clear steps that you and the customer both see, and your own domain is available as a paid extra.