Homeware and gift shop · sample business
Retail: the whole day
Ellie, who owns Little Lane Home, a homeware and gift shop (sample business).
- 08:30 to 17:45
- 7 tours
- 30 steps
- Owner, Shop floor
The day, hour by hour
At 08:30
OwnerStart of the daySaturday, the busiest day: is anything about to run out before lunch?
Before the doors open. Home shows what is running low, the last sales and the week so far before the first customer.
Take the tour · 5 stepsAt 08:45
OwnerToo many candles in the stockroom: an offer, but only on the candles.
A spring offer on the candles. A percentage off, dates it runs between, and only the products it is for. The till does the rest.
Take the tour · 5 stepsAt 09:00
Shop floorThe doors are open: scan, the right colour, the offer, and next.
Saturday at the till. Scan, pick the right colour and size, let the offer apply itself, and take the payment.
Take the tour · 4 stepsAt 10:30
OwnerThe mugs came in with a barcode, and now as a gift box of four with another one.
Add a barcode to a product you already have. Scan the maker's barcode into a product you already sell, get told if the code is taken, and give the gift box its own code that adds four at the till.
Take the tour · 5 stepsAt 14:00
Shop floorA customer is back with a chipped mug: refund it, and keep it off the shelf.
A mug comes back chipped. Find the sale, say what came back and whether it can be sold again, then refund or credit.
Take the tour · 4 stepsAt 16:00
OwnerThe candles sold out faster than planned: three suppliers to order from.
A quiet hour: order what is low. Everything under its reorder level, grouped by supplier, turned into draft purchase orders to check and send.
Take the tour · 4 stepsAt 17:45
OwnerClosing time: does the drawer match what was sold?
Cash up before locking the door. Card and cash takings for the day, what the drawer should hold, and a note if it is short.
Take the tour · 3 steps