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Two-bay tyre centre · sample business

Tyres and auto: the whole day

Roshan, owner of a two-bay tyre and wheel centre (sample business).

  • 07:45 to 17:30
  • 6 tours
  • 21 steps
  • Owner, Counter, Fitter, Stock

The day, hour by hour

  1. At 07:45

    OwnerStart of the day

    Who is coming in today, and who asked for a slot overnight?

    Opening: both bays and the online requests. Every booking in its bay at its time, online requests waiting to be confirmed, and the first car with its history.

    Take the tour · 3 steps

  2. At 09:15

    Counter

    "How much for two tyres, fitted?" And are they on the rack?

    A walk-in asks for a price. Type the size, see Budget, Mid-range and Premium with the fitted price, the stock and the oldest DOT, and choose.

    Take the tour · 4 steps

  3. At 10:00

    Fitter

    Show the customer why, fit the right tyres, and get it approved before the work.

    The job card, from inspection to invoice. Tread on every corner, the oldest DOT lot picked first, a quote approved from a link and an invoice from the job.

    Take the tour · 4 steps

  4. At 13:00

    Stock

    New tyres arrive. Old ones must still go out first.

    Goods in, by DOT date. Tyres by size, each size's DOT lots oldest first, and goods in with the DOT code read from the sidewall.

    Take the tour · 3 steps

  5. At 15:30

    Owner

    A customer is back with a bulge in the sidewall. What do they get back?

    A warranty claim, worked out fairly. Claims by who they are waiting on, the pro-rata share worked out from the tread left, and a credit note for the customer.

    Take the tour · 4 steps

  6. At 17:30

    Owner

    Did the reminders go out, and did anyone book because of them?

    Reminders that bring cars back. What each reminder rule sent and how many booked, every message with its status, and the rule itself.

    Take the tour · 3 steps